ServiceNow CMDB (Configuration Management Database) is easy to use, cloud-based single system of record for infrastructure & service data. CMDB helps organizations better understand the IT environment particularly in the areas of business service impact analysis, compliance, asset management & configuration management. When paired with ServiceNow Service Mapping, the ServiceNow Configuration Management DataBase becomes service-aware & enables ServiceNow applications to also be service-aware.
The Configuration Management DataBase features a single data model with easy, accurate data acquisition through agentless auto-discovery of known & unknown CIs, existing integrations to third-party data sources & additional integrations using web services / other methods. Built- in data reconciliation & normalization features ensure consistently accurate & useful data. A health dashboard provides a holistic view into the quality of CMDB data & an auto-remediation framework improves the data quality.
CMDB data certification enables IT management to maintain data integrity within the single system of record by federating data administration. Data visualization turns complex data into clear, business services, providing insight into configuration items, actionable information, incidents, problems & changes. Reporting is fully integrated with all data & tables and is easily customizable. The CMDB is automatically integrated with all features, processes & applications built on the ServiceNow platform. IT professionals use the ServiceNow CMDB to bring visibility to their IT infrastructure, so they can focus their attention on making fact-based decisions & providing business-critical IT services that power the enterprise.