Servicenow administration Perform core configuration tasks which Work with an User Interface (UI) policies, data policies, UI actions, business rules and a client scripts Add users, groups.
Then roles Manage data with the tables of configuration management database (CMDB), import sets & then update sets Work with the two key process applications: Knowledge Base on ServiceNow Service Catalog Create workflow activities & the approvals Configure alerts & notifications View upgrade history of the status Control system access with the data security Create baseline performance of metrics Run reports, configure of service level agreements (SLAs) & then perform instance branding & the customization.
Servicenow Administrators can configure the system in different ways to address needs of an organization’s business . They can install & set up any number of the process applications that can be provided with ServiceNow & also to create custom applications. Applications can be made available to selected users by the way of roles & other access controls. The system may also be configured to sending & receiving email is a way to create & track the requests of service.
The primary administrator role has access to all system features, functions & data, regardless of security constraints. Additional administrator roles manage specific applications. ServiceNow Administration helps to learn system administration functions. Recipients will learn primary configuration tasks, clues to work with UI policies, Data policies, Mobile Platform, Business rules & activate Plugins.